Return Policy

1. General

As a consumer within the meaning of the Austrian Consumer Protection Act (Konsumentenschutzgesetz, "KSchG"), you have the right to withdraw from a distance selling contract or a contract concluded outside business premises - if no legal exception applies - within fourteen days without giving reasons. More detailed information about your right of withdrawal and the exceptions to this right can also be found in our General Terms and Conditions under https://www.oliverheemeyer.com/pages/general-terms-and-conditions.

The withdrawal period is fourteen calendar days. In the case of contracts for the delivery of goods, it begins on the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods. In the case of multiple goods ordered in one order and delivered separately, it begins from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the last good.

To exercise your right of withdrawal you have to inform

2. Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may refuse any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We will bear the costs of the return shipment. For this purpose, the return label enclosed with the delivery or made available during the return process is to be used. You have to bear the costs of alternative transport or shipping options.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

3. Model withdrawal form

If you want to withdraw from the contract, please fill out this form and send it back to

Ordered on (*) / received on (*): _______________________________________

Name of consumer(s):  _______________________________________________

Address of consumer(s): ______________________________________________

____________________________________________________________________

Date: _______________________________________________________________

Signature of consumer(s) (only if this form is notified on paper):

____________________________________________________________________